March 26, 2020
To Our Valued Clients and Neighbors,
As today’s news is being dominated by the spread of the
Coronavirus (COVID-19), we at Tuffy Auto Service of Westerville & Grandview
hope this message finds you safe and healthy. We wanted to let you know that our
industry is deemed one that is essential business. As such, we take great pride
in being here to serve and support everyone’s needs, especially those on the
front lines of this fight. The health and safety of our staff and clients is of
the utmost importance to us. Here at Tuffy, we have taken proactive measures
and safeguards to ensure we are doing our part to fight this pandemic.
We felt it was important to let you know some of the extra
safety precautions we are taking at our Westerville and Grandview locations.
·
Every morning each employee has their
temperature taken
·
Mandating employees with any symptoms to remain
at home and consult a health care provider
·
Frequent hand washing both before and after the
service of each vehicle
·
Technicians wear disposable nitrile gloves and
floor mats within all customer vehicles
·
The use of disinfectants (both sprays and wipes)
on all surfaces and commonly used areas as often as possible.
o
On all touch points in every customer vehicle
and within our facility
Also, for everyone’s safety and to adhere to social
distancing:
·
We have closed our lobby. We remain open for
regular business utilizing our key-drop service and telephone payments.
·
We are temporarily offering vehicle pick-up and
drop-off so you don’t have to leave your home
o
When you call our shop, please request this
service. We will be prioritizing emergency services and will do our best to
accommodate every request.
·
If you have special requests, concerns or needs
please contact us. We are in this together!
Having concerns about public interactions is normal given
the current status of COVID-19. For more
information as it relates to COVID-19, please visit the CDC website at:
https://www.cdc.gov/coronavirus/2019-nCoV/index.html.
For customers that have a planned service appointment or
those looking to schedule an appointment soon, please be reassured that the
necessary precautions are being implemented to promote a safe and secure
experience for all while we look forward to a return to normalcy.
We truly appreciate your business.
Best Regards,
Your Friends at Tuffy
Westerville and Grandview
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