Back to all

Columbus Customer Detective Work

August 19, 2018

One might say the most challenging part of being an automotive service technician at Tuffy Tire & Auto Service Grandview is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at Tuffy Tire & Auto Service Grandview introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Tuffy Tire & Auto Service Grandview and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at Tuffy Tire & Auto Service Grandview know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

Tuffy Tire & Auto Service Grandview
1524 W. Fifth Avenue
Columbus, Ohio 43212
614-487-8776
http://www.tuffycolumbus-fifthave.com

More articles from Tuffy Grandview

The Vivacious Vernal Vehicle (Preparing Vehicle for Spring)

July 6, 2025

Most of us look forward to spring because the days are longer, the weather's warmer and we can finally get our vehicles into warm weather mode. Here are a few things that will breathe fresh energy into anyone's car, SUV, truck or van. First thing is a good cleaning, especially underneath. If you... More

Don't Neglect Your Spare (Spare Tire Care)

June 29, 2025

If you've ever had a flat tire, then you know welcome it is to have a spare tire that is properly inflated, in good shape and easy to get to. Problem is many of us don't even give our spare tire (if we even have one) a second thought. If you have an SUV or truck with a spare, it may be mounted o... More

It's (Not) Complicated (Engine Air Filter)

June 22, 2025

While many components of your vehicle are complex and composed of lots of mechanical and electrical parts, there's one that isn't complicated but still important. It's your engine air filter. (And, we should point out, the engine air filter isn't to be confused with the cabin air filter. The ca... More